Hello
I have a new Peugeot 207 SW car, well now 21 months old and since new it has had gearbox issues and noises, also it had to have a new clutch at 3 months old!
They have always stated the noise is \"a characteristic of the car” and there is nothing wrong with it! A quote and I have it in writing from the salesman in Federal Cars “it is even worse in the 308’s”, so I should be grateful I think, not!
Eventually this year after many visits and complaints from me regarding these issues, with the head technician from Peugeot for Czech Republic we took it for a test drive and he stated there is nothing wrong with it, BUT because of my concerns for the security of the gearbox they will strip the gearbox and check it under warranty, EVEN though there is nothing wrong with it, to which I asked “why would you do this if there is nothing wrong it” to which he replied “I knew you would ask this” but no concrete answer, only “do you want it done or not”?
Two weeks ago I took my car to AV Cars, Prague 6 to have the gearbox removed and repaired, this took 4 days and what do I receive in return, yes a car with a gearbox noisier and with more vibrations then before! Thanks for this as it only strengthens my case! But they still insist there is nothing wrong it, even when the customer service manager went for a test drive with me and his reply to my comment it is worse than before was only “super”! I told them this on the day of collection and a few days later when I returned to deliver paperwork for an insurance claim for a damaged windscreen they did during repair and the comment I got was “it is impossible with new bearings”. I wrote an email on Friday morning to the technical director for Peugeot Czech Republic and CC’d a list of other Peugeot personnel and its dealers telling him of the worsening condition of my car and requesting what should I do with this failing car, even only after 400 KM and 7 days since its repair, trying to help resolve the situation, but as usual they refuse to reply, as this seems to be their policy hoping I will go away. I also had no response to the second email I sent on Friday afternoon in which I wrote that I can only drive it until it fails if they will not advise or help me? I suggested that I will take pictures of the car being towed way by Peugeot Assistance and forward these to him and that it will be embarrassing for him, AV Cars and Peugeot when it finally breaks down, yet still no response!
Basically I am tired for spending my last 21 months complaining about this and being treated like some leper, all I want is a car that works, safety of my family and with some small amount of customer service, none of which I have yet received.
I want to find as many places as possible to publicise this as I feel the car will breakdown very shortly and I don’t want to give them the car again to inspect and repair, then returning it saying there is nothing wrong again, thus covering their past mistakes!
I have many documents and emails to prove what I am saying is true, PLUS now I have an extremely noisy car developing lots of vibrations thanks to their current repairs!